Audrey Banares
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Outsourcing Companies Step-Up Acquisitions
The outsourcing industry has been defined just as much by acquisitions, as much as it has been defined by mega deals: think Xerox (NYSE:XRX) and Affiliated Computer Services. This November, several companies have announced acquisitions of other firms in a bid to redefine their services, and expand their business, and perhaps to give rise to the next Xerox-ACS caliber acquisition, within different industries... (posted by Audrey 1 year 174 days ago.)
The outsourcing industry has been defined just as much by acquisitions, as much as it has been defined by mega deals: think Xerox (NYSE:XRX) and Affiliated Computer Services. This November, several companies have announced acquisitions of other firms in a bid to redefine their services, and expand their business, and perhaps to give rise to the next Xerox-ACS caliber acquisition, within different industries... (posted by Audrey 1 year 174 days ago.)
Countries Gearing For Top Spot In CRM Support Market
The outsourcing of customer relationship management services may not be as high in demand as it was a few years ago, but then, according to a report by the Global Industry Analysts (GIA) global call center revenue is bound to reach $189.3 billion by the year 2015. Which is why it is unsurprising that there are many countries gearing towards further development in the call center outsourcing space. East... (posted by Audrey 1 year 183 days ago.)
The outsourcing of customer relationship management services may not be as high in demand as it was a few years ago, but then, according to a report by the Global Industry Analysts (GIA) global call center revenue is bound to reach $189.3 billion by the year 2015. Which is why it is unsurprising that there are many countries gearing towards further development in the call center outsourcing space. East... (posted by Audrey 1 year 183 days ago.)
Philippines Continues To Live Up To Offshoring Destination Of The Year Title
Offshoring in the Philippines continues to be promising despite the strengthening currency against the dollar. Long heralded as one of the most preferred destinations for call center outsourcing services, the Philippines currently holds high regard in the outsourcing space. Just this past week, the country has once again been named as the offshoring destination of the year... (posted by Audrey 1 year 203 days ago.)
Offshoring in the Philippines continues to be promising despite the strengthening currency against the dollar. Long heralded as one of the most preferred destinations for call center outsourcing services, the Philippines currently holds high regard in the outsourcing space. Just this past week, the country has once again been named as the offshoring destination of the year... (posted by Audrey 1 year 203 days ago.)
Knowledge Process Outsourcing Takes A Backseat
It seems like everyone's talking about Information Technology (IT) and the cloud. Even in outsourcing, these topics pop up frequently in the news. This is in comparison to other services in the outsourcing industry such as knowledge process outsourcing. But while knowledge process outsourcing (KPO) has somewhat faded from the limelight, there are still numerous opportunities in the space such as those in... (posted by Audrey 1 year 215 days ago.)
It seems like everyone's talking about Information Technology (IT) and the cloud. Even in outsourcing, these topics pop up frequently in the news. This is in comparison to other services in the outsourcing industry such as knowledge process outsourcing. But while knowledge process outsourcing (KPO) has somewhat faded from the limelight, there are still numerous opportunities in the space such as those in... (posted by Audrey 1 year 215 days ago.)
Contact Center Outsourcing Stages Comeback
Contact center outsourcing is expected to make a comeback. With the global financial crisis concluded and countries continue their recovery, outsourcing destinations such as the Philippines, Australia and Chile, are expecting a better outlook for offshore contact center services this year and the next. According to the Contact Center Association of the Philippines or CCAP on the 28th of September, they are... (posted by Audrey 1 year 218 days ago.)
Contact center outsourcing is expected to make a comeback. With the global financial crisis concluded and countries continue their recovery, outsourcing destinations such as the Philippines, Australia and Chile, are expecting a better outlook for offshore contact center services this year and the next. According to the Contact Center Association of the Philippines or CCAP on the 28th of September, they are... (posted by Audrey 1 year 218 days ago.)
Finance and Accounting Outsourcing Update: New and Old Players, Destinations
Prospects for finance and accounting outsourcing have been high as more businesses seek to focus more on core processes to grow their business. As research firm Everest, predicted early this year, finance and accounting outsourcing, which includes processing of accounts receivable services, accounts receivable follow-up, as well as general accounting and back-up, will grow... (posted by Audrey 1 year 224 days ago.)
Prospects for finance and accounting outsourcing have been high as more businesses seek to focus more on core processes to grow their business. As research firm Everest, predicted early this year, finance and accounting outsourcing, which includes processing of accounts receivable services, accounts receivable follow-up, as well as general accounting and back-up, will grow... (posted by Audrey 1 year 224 days ago.)
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